Question: Eigenvectors of a big matrix

Hi there

I have have a 18*18 matrix which almost each of its element are in symbolic form. Now I need to have all of its eigenvectors. Unfortunately when I use the "Eigenvalues()" function in maple i got nothing. In fact I got the error which comes below.

Error, (in content/polynom) general case of floats not handled

I need to know if there's a solution to eliminate the error? If not, what can I do to determine the eigenvectors and eigenvalues in symbolic form?

I'll be appreciated your help

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