Hello all ,

Having read a recent post about comparing Maple and Mathematica I'd like to throw my 2 cents (FWIW).

It is *silly* (not to say stupid) to compare these two softwares.

Maple can do "things" that Mathematica can't. For examples Differential Geometry, Lie Algrebra, covariant derivative and the like.

And Mathematica Manipulate command is far better than Maple Explore (just another exemple).

I have being using Maple since Release V.2 (1992) and Mathematica since Release 1.1.a (1991).

I use both of them on a daily basis and I *LOVE* them both.

Inputs are welcome :-)

Kind regards to all,

Jean-Michel.

On this week I asked Maplesoft Customer Service for help. Here is our correspondence

(Only the purchase code and e-mail addresses are censored. PS. *Also the last name of Kari was deleted by Bryon Thur on 28.08.2015.)*.

I think this is of interest for many Maple users. I have got some experience contacting

with Kaspersky Antivirus (They helped me by the use of indices of my comp.) and ABBYYLingvo

(They helped to install an ABBYYLingvo vocabulary on my phone.) so I can compare and

make conclusions.

From:

Sent: August-15-15 4:44 AM

To: Maplesoft Customer Service

Subject: Customer Service Request: (Web) Installation questions

Hello,

After upgrading my Windows 7 HB 32-bit to Windows 10 I cannot uninstall my Maple 16 PE.

It cannot be uninstalled by neither Start/Parameters/System/Applications nor

Uninstall in C/ProgramFiles/Maple 16.

The Uninstall option is not seen in Maple 16 as application.

Also the overinstallation of Maple 16 does not work.

Waiting for your feedback.

Sincerely,

Markiyan Hirnyk

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Dear Markiyan Hirnyk,

Thank you for contacting Maplesoft.

Maple 16 is not officially supported on Windows 10 but I have added an activation to your

existing Maple 16 Personal Edition purchase code: XXXXXXXXXXXXXXXX to see if reactivating

your license fixes the issue. If reactivating doesn't give you access to Maple 16, please

send me the exact wording of any error messages that you receive so that I can send

the information to our Technical Support Team so that they can investigate further.

Kind regards,

Kari

Maplesoft

Customer Service

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Hello Kari,

Unfortunately, neither the reactivation of my Maple 16 PE by XXXXXXXXXX nor its uninstallation

do not succeed for me. See the error communications in the attached screens (both in one file) screens_1_2.docx.

It should be noticed that Maple V Release 4 works on Windows 10 of my comp without any problems.

Regards,

Markiyan Hirnyk

--------------------------------------------------------------------------------------------------------

Hi Markiyan Hirnyk,

Thanks for your response.

I am forwarding your information to our Technical Support Team.

A representative will contact you soon.

Kind regards, Kari

Maplesoft Customer Service

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Hello Markiyan,

This error is usually caused by a Windows permissions setting. To fix this, please do the following:

1. Ensure that all Maple programs are completely closed.

2. Click on your Start Menu and go to the 'Programs' > 'Maple 16' > 'Tools' folder.

3. Right click the 'Activate Maple' icon and choose 'Run as administrator'.

4. Activate Maple using your purchase code and this should fix your issue.

Please let me know if you continue to experience any troubles.

Regards,

Chris

Technical Support Analyst

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Hello Chris,

Following your directions, I have just reactivated Maple 16, but my problem is not solved.

To shed light on the situation, my Maple 16.02 works properly,

but I cannot uninstall it after upgrading to Windows 10 Home 32bit.

See the screens in the attached file screen.docx .

Regards,

Markiyan Hirnyk

----------------------------------------------------------------------------------------

Hello Markiyan,

If you are seeing error messages about Maple still being open,

I would suggest you try to restart your PC and then attempt the uninstall again to ensure

that you do not have any lingering Maple programs running. Please let me know

if you still see this message after restarting.

Regards,

Chris

Technical Support Analyst

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Hello Chris,

This does not help too. My guess is execution failure when Maple 16 was installing.

Because of that reason the Maple 16 installer did not create Maple uninstaller in my Maple 16.

See the attached screen of the uninstall folder in C:/ Program Files/ screen_3.docx.

Regards,

Markiyan Hirnyk

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Hello,

If you think that you have a corrupted installation, I recommend that you reinstall Maple

using the new Maple 16.02 installer link provided below.

This version of the installer was created to get around the Windows 8 installation issues and

may be of help to you in Windows 10 as well, though again please be aware that

we do not officially support Windows 10 yet.

Here are the steps to reinstall Maple:

1. Click on the Start Menu > Control Panel > Programs and Features ( or Add/Remove Programs).

Find ‘Maple 16’ in the list and uninstall it. If this is not possible, move on to the next step and continue.

2. Restart your computer.

3. Click on the Start Menu > Computer > Local Disk C: > Program Files.

If there is a folder here called ‘Maple 16’, please delete it.

4. Download the installer for Maple 16 from the following link:

http://www.maplesoft.com/downloads/?d=C75DEBEC838C08BB1DCCED0440B49503&pr=Maple16

5. Make sure to download the correct version for your operating system, i.e. Windows version and 32 or 64-bit.

6. Install Maple by right clicking the installation file and choosing ‘Run as administrator’.

I hope that this helps to resolve the issues that you’re having and if it does not,

contact us and we can further investigate for you.

Regards,

Chris

Technical Support Analyst

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Hi Chris,

My problem with Maple 16 is solved. I completely uninstalled it by Uninstall Tool 3.4, not using brute force. After that I installed Maple 16 by the distributive suggested by you. That's all right.

Regards,

Markiyan Hirnyk

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Alright, that is good to hear. Please let us know if you run into any further issues with your installation.

Regards,

Chris

Technical Support Analyst

Just wonder if there is a way to have maplesoft.com *not* think I'm in Germany. On my computer, iPad, and iPhone the website reverts to German language. My locale is west coast US. And I often search the website to learn more about using Maple.

It's not a big issue, but if there is a way to have it remember English, I'd like to know.

Cheers, all !

For those who have the Clickable Calculus Study Guide for Maple 18, please note that we have released an update to this ebook, which provides corrections and improvements to the text and examples.

This update is available through the automatic updates system (Tools>Check for Updates) and from the download section of our website.

eithne

Hi gang!

Upon upgrading to a stable mac OSX Yosemite, I've been experiencing a noticeably slower Maple 18. The Maple machine itself is quick during calculus operations, though the interface bugs me after the upgrade.

It seems as if the program constantly has to load any open palettes. So for an example, if I run with the 'expression' and 'calculus'-palettes open - which I do constantly - it seems as if Maple has to load every single icon, piece by piece. This loading occurs randomly, but often it happens several times every minute. The loading causes a 3-4 sec lag, which is incredibly annoying. Closing the paletts does not affect this random loading. I run with the recent Java-upgrade specifically for Yosemite.

Before upgrading, I ran Maple 18 on 10.9 Mavericks and everything worked ran like a dream. The program was incredebly fast and responsive. Furthermore, I run Maple on a late 2014 fully specced MBP, so hardware shouldn't be an issue either.

My Maple is installed with an authorized academic license.

Anyone able to give some inputs to what might seem to cause the issue here?

Thanks a bunch! :-)

Best regards,

Claus Iversen

Denmark

This question is directed at Maplesoft employees. I am not sure if this is the best place to ask this question, but I don't know where else to ask.

I use my desktop machine at home and my tablet at university, so would like to have Maple installed on both machines. Currenly I have Maple installed on the tablet. The tablet is for portability, but at home, Maple is easier to use on the desktop due to the bigger screen and keyboard.

I can't afford to pay for 2 licenses, and I am not sure that many students can. Can Maplesoft change the licensing model to include a second license for $50? I bought Maple 18 for $132, and would be happy to pay $50 for a second license. This way, Maplesoft can make more money, and the student can use Maple in better ways.

Thanks.

EDIT: I also bought the Mathematics Survival Kit, mainly because it featured prominantly in the Maple webstore, and integrates with Maple. Information about the MSK were sparse, and so I was really buying blind, based solely on my good image of Maple. I found the MSK to be terrible, and because of it's association with Maple, tarnished Maple's image for me.

I recommend Maple to people, but I also warn them about buying add-ons, based on my experience with the MSK, which is truly terrible.

One of my post graduate students chose the theme "Discrete Wavelet analysis of medical signals with Maple" for her thesis. I test, is it possible to support such reearch be Maplesoft & what may be the form of such support, if it is possible?

Did Maplesoft make a statistics about questions on MaplePrimes?

There must be some commands frequently meet problems.

I listed 10 commands or packages need to be enhanced much more.

1.fsolve.

eg, roots of transcendental equation on complex plane & system of nonlinear equations.

2.int.

Both numerical integration & symbolic integration need further developed.

3.Eigenvalues&LinearSolve.

large scale computing, everyone needs it.

4.dsolve&pdsolve.

dsolve needs to be enhanced for solve more equations in parallel.

As mathematica 10 contains the FEM package, I think Maple needs to do something, develop a new package needs more time than make the existing pdsolve command better.

5.Threads package.

parallel programing is the future. BTW, why don't make the task model much easier to use, like the mathematica, just a command?

6.plot&plot3d

there is much space to go further about the two commands.

7.Optimization package or Statistics package.

In fact, both packages need to be further enhanced, especially for Optimization package.

Although some modern algorithms about optimization&statistics is much easier to see on the internet, the

Maplesoft should not stop, but go further, add them in Maple.

Above is just my opinion.

Thanks for your attention.

Hi all

I am trying to maximize a function f(x,y,z,w) in terms of x. (Only x is treated as a variable, and the others are treated as parameters).

However, all I know is that y,z,w they are parameters and they are non-negative. I have already tried with the "optmization help page" from maplesoft's website, and it looks like it will search the range of x,y,z,w, and it will return numerical values at which this function is maximized.

However, what I want is instead a close-form solution of x=g(y,z,w) that will maximize the function. In other words, I would like to keep the parameter in symbolic forms.

Can Maple do that?

Maplesoft is holding its first ever Virtual User Summit on Feb. 27. You’ll be able to watch presentations by both Maplesoft and Maplesoft customers, ask questions, have discussions in the lounge with other attendees, and even enter a draw, all from the comfort of your own home or office.

Here’s the agenda. We’ll release more detailed information on speakers and session times in the next couple of weeks.

For more information and to register: Maplesoft Virtual User Conference

We're looking forward to seeing you there. (Well, "seeing you" :-))

eithne

Hey all new to Maplesoft my question is this;

I started to notice that Maplesoft web site is not in English any more. This makes it hard to read for me. (it seems to be in French?) I was wondering why this change?

I think it is best to keep it in the English language, since English is the most common language. I visit the site from the US where I live, and I use the same browser, firefox, same OS, windows 7, and I have changed nothing on my end. Here is a screen shot: