I am a Maplesoft Member

alec's picture

Just wanted to look at a worksheet in the Maple Application Center and had to jump through a lot of hoops to do that.

Is it really necessary - to sign in with my email and password, and with title "I am a Maplesoft Member" over, so it looked as if I signed that I am a Maplesoft member. In what sense? 

If I use Windows and Adobe Reader, does that make me a Microsoft and Adobe member, too?

Alec
(could I add a "Maplesoft member" in my signature?)

JacquesC's picture

Purpose

The Maple Application Center is thought to be useful enough to people that they won't mind a bit of pain to get to it.  The pain is there because 'becoming a member' is a (small) barrier to entry that qualifies you as actually 'interested in Maple'.  That is extremely valuable marketing information for Maplesoft.  They use the list of members to populate various mailing lists for their marketing material.

If the barrier is higher than the reward of access, then it becomes self-defeating, and the usefulness of the Maple Application Center nose-dives. 

The membership-based idea was quite popular on the Internet a few years ago [and still is in some niches].  But in other circumstances, even such a low barrier has been found to be ``too high'' and removed.  It is probably time for Maplesoft to revisit that idea - is their need of email addresses for spam campaigns more important than having more Maple users find the information they need to properly use Maple to its fullest?

alec's picture

a newsletter subscription

Beside the idea of logging in, I also don't like the phrasing - "Maplesoft member" - if it was "Maplesoft Application Center member", it would sound better.

Some time ago (I don't know the situation at present time), there was a link there to subscribe to the newsletter, but there were no a link to unsubscribe from it (that is illegal at least in the US). I had to email to various (4 or 5) email addresses until I was finally unsubscribed. Still, I continue receiving some marketing stuff from Maplesoft from time to time. Fortunately, I use mail filtering and it goes immediately to junk mail, so I've noticed that only looking through the junk mail before deleting it.

Alec

Maplesoft Communication Policies

I wanted to take a few moments to outline our marketing email communication policy. Only those users who have opted-in to one of our mailing lists will receive an email from us. We do not send email to anyone who has not opted in. At the bottom of each of our emails there is a link that allows you to unsubscribe, and a link to our privacy policy as well. One person mentioned that although they have unsubscribed, they still receive marketing communications from Maplesoft. If this is the case, this is an error that we would like to investigate. Maplesoft does not send any marketing communications to any email on our unsubscribe list. We take this policy extremely seriously.

In response to some of the concerns about Membership, anyone can become a Maplesoft Member and access our premium content without being added to one of our mailing lists. All mailing lists are entirely voluntary. Alternatively, it is possible to join our mailing lists, without becoming a member. In addition to accessing the application center content, members also have access to our library of recorded webinars, all whitepapers listed throughout the site, our podcasts, and many other special incentives that we offer to our member community. We offer a Student Help Center and a Teacher Resource Center in addition to the Application Center, which would explain why we’ve not called our membership a “Maplesoft Application Center Member.” Also, we leave a significant amount of our website content available to anyone, even if they are not members. For example, if someone is interested in Maple they can review product specific information such as our demonstration movies without needing to become a member. We also make all of our support documents available to anyone, including non members, such as our product user manuals.

Lastly, if anyone would like to add “Maplesoft Member” to their signature, please feel free to do so – in fact, we would be pleased if you did!

If you have any other questions or concerns, please feel free to email customerservice@maplesoft.com.

alec's picture

Thank you

Thank you!

"Lastly, if anyone would like to add “Maplesoft Member” to their signature, please feel free to do so – in fact, we would be pleased if you did! "

Sure I will.

Alec Mihailovs
Maplesoft Member

JacquesC's picture

Welcome news

This policy is a very positive change.  It 'fits' well with what has evolved on the web as a customer-friendly approach to mailing lists and information access. 

I would be quite glad if more of my posts elicited such responses. 

alec's picture

Welcome news

Yes, Jacques!

Some people at Maplesoft seem to be listening to you !

That gives some hope...

_______________
Alec Mihailovs
Maplesoft Member

JacquesC's picture

I am read

I know that my posts are read by many people at Maplesoft (from comments I have received in person). Oftentimes, they even agree with me -- a statement which is all too often followed by a deep sigh.

I am not foolish enough to think that anyone is ``listening'', nor would I actually want that.  What I want is for people (including Maplesoft employees) to critically evaluate what is current practice versus what I say.  If this critical evaluation causes people to re-evaluate their position, I am glad, that is success.  Note that if they decide not to make any changes, because their re-evaluation concluded that the current position is, given all available data, better than the other options, I am still happy.  I want people to question the status quo, so that they think about the underlying assumptions.

I sometimes take positions which I know are unrealistic, for the express purpose of getting people to think.

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