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I'd like to suggest that someone with administrative access monitor this site on non-business days. Quite a few times now this site has gone down on a Friday evening and not been available until the following Monday morning. Or if this is actually scheduled maintenance then perhaps that could be announced.
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Weekend outages
When I first noticed that (weekend outages), I thought to myself - another bad rep for Maplesoft. But then, thinking more people oriented, I get another thought - "why not?". Will seems to be the only person maintaining this site, and he has the right to have some (especially weekend) breaks. It is better to see the MySQL problems than some spam. And couple of years ago, when I was more active here than now, there were a lot of spam posts that the site administrator had to deal with.
Alec
maintenance?
Typically I get an error message:
Apparently, a problem with access to the database.
bush-league
This site has momentum. But some amount of energy still has to be put into the system, or it will slow down.
Having the site be down for 60 hours straight every few weeks can't be helping.
acer
Monitoring
I apologize for the downtime over the weekend.
We just set up some monitoring on the site that will let me know when the site isn't responding correctly so that I can correct the problem, so this should not happen again.
____
William Spaetzel
MaplePrimes Administrator
Software Developer, Maplesoft
great, thanks
That's nice to hear, thanks Will.
acer
Graveyard shift
Normally, at least 2 or 3 people would monitor the site (including site administration), so that it would be monitored continuously. Probably, as Axel Vogt mentioned in another post, Maplesoft, being a rather small software company, just doesn't have enough staff for that.
Alec
Monitoring
I don't know if hired staff are necessary for this: there are MaplePrimes members around the world who would notice when the site goes awry. The only problem is how they can send in this notification (obviously, not through MaplePrimes itself).
Forum moderators
That's absolutely true.
Perhaps, forum moderators should have a way to reach Will, and regular members should have a way to reach forum moderators (for example, have their email addresses listed in some other place - on the main Maplesoft site, for instance.)
Still, there is a problem with graveyard shift. What to do when all the moderators and Will are sleeping?
Alec
hm ...
IIRC from talks with our guys a modern server park monitors itself, especially for 7/24 service and if the main check routines fail, the systems automatically sends some SMS, to be received by the admin idle for on call. On call support certainly can be outsourced, since action is needed only in rare cases (most have a cascading system to level support, depending on the error class, described in SLAs). May be, that 1st level support is even offered by the provider. A monetary problem, I guess. The overall problem is: you can not scale human resources for small installations. And a specialist shop will handle it through volume.
'small company' ... I think it was because of figures somebody posted at the symbolic group, for which I had doubts ...
edited: concerning alec's/Robert's suggestion it is easy to implement a system sending SMS if an email arrives