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Maplesoft now has a new approach to providing customer support for Maple users! The Maple Customer Support Updates allows Maplesoft to provide important updates to our customers as fast as possible. These updates contain a series of improvements and fixes to any area of the Maple library, enabling a rapid response for customer reports and requests. When a Maple user reports a bug or weakness, or requests some missing functionality that can be addressed with an update to the Maple library, such an update can now be provided immediately after the fix or improvement is developed. Furthermore, the update will not just be available to that customer who reported it, but also to any other Maple users who wishes to use them. Of course, not all reports will be able to be addressed quickly, and for those that are, it will be up to the developer's discretion whether to make the fix or improvement available via these new Maple Customer Support Updates. Please note that these Updates may contain experimental elements that could change in subsequent official releases.

The updates are available as a workbook containing a Maple library file that can be downloaded and installed from the Maple Cloud. To install the Maple Customer Support Updates from the Maple Cloud,

  • Click the MapleCloud icon in the upper-right corner of the Maple GUI window and select Packages.
  • Find the Maple Customer Support Updates package and click the Install button, the last one under Actions.
  • To check for new versions of Maple Customer Support Updates, click the MapleCloud icon and select Updates. If the cloud icon in the Actions column of Maple Customer Support Updates has the word Update beside it, then you can click on it to download a new update.

To make the process of installing and maintaining the Maple Customer Support Updates as smooth as possible, we've also introduced a new Maple library package, SupportTools, with 3 commands, Update, Version, and RemoveUpdates.

Load the SupportTools package:
with(SupportTools)

[RemoveUpdates, Update, Version]

 (1)

Check which version is currently installed:
Version()

`The Customer Support Updates version in the MapleCloud is 10. The version installed in this computer is 9 created April 22, 2025, 15:14 hours Eastern Time, found in the directory C:\Users\Austin\Maple\toolbox\2025\Maple Customer Support Updates\lib\Maple`

 (2)


Update to the latest version (you could also call Update(latest)):

Update()

Warning, You have just upgraded from version 9 to version 10 of the Customer Support Updates. In order to have this version active, please close Maple entirely, then open Maple and enter SupportTools:-Version() to confirm the active version.

  


Check the version again:

Version()

`The Customer Support Updates version in the MapleCloud is 10 and is the same as the version installed in this computer, created April 22, 2025, 15:14 hours Eastern Time.`

 (3)


Remove all updates for this release of Maple (except for those installing the SupportTools package itself):

RemoveUpdates()RemoveUpdates()

Warning, You have just reverted to version 4 of the Customer Support Updates. This version contains no actual updates other than the SupportTools package itself. In order to verify this, please close Maple entirely, then open Maple and enter SupportTools:-Version() to verify that the version number is 4.

  


Note: You can also specify which version to install by supplying the version number as the argument to the Update command:

Update(10)

Warning, You have just upgraded from version 4 to version 10 of the Customer Support Updates. In order to have this version active, please close Maple entirely, then open Maple and enter SupportTools:-Version() to confirm the active version.
 

Download SupportTools.mw

In Maple 2025.0, the SupportTools package is not installed by default. For the first installation, you can also run the command
PackageTools:-Install(4797495082876928); instead of installing it from the Maple Cloud.

The Maple Customer Support Updates were inspired by and modelled after the existing Physics Updates which many Maple users may be famiilar with already. Going forward, Physics Updates will only contain changes to the Physics package itself. All other library updates will be available via the Maple Customer Support Updates. For compatibility with the pre-existing Physics:-Version command, calling SupportTools:-Version(n) is equivalent to calling SupportTools:-Update(n), and similarly SupportTools:-Version(latest) and SupportTools:-Update(latest) are both equivalent to the single call SupportTools:-Update().

maplecloud update physics
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