Maplesoft now has a new approach to providing customer support for Maple users! The Maple Customer Support Updates allows Maplesoft to provide important updates to our customers as fast as possible. These updates contain a series of improvements and fixes to any area of the Maple library, enabling a rapid response for customer reports and requests. When a Maple user reports a bug or weakness, or requests some missing functionality that can be addressed with an update to the Maple library, such an update can now be provided immediately after the fix or improvement is developed. Furthermore, the update will not just be available to that customer who reported it, but also to any other Maple users who wishes to use them. Of course, not all reports will be able to be addressed quickly, and for those that are, it will be up to the developer's discretion whether to make the fix or improvement available via these new Maple Customer Support Updates. Please note that these Updates may contain experimental elements that could change in subsequent official releases.

The updates are available as a workbook containing a Maple library file that can be downloaded and installed from the Maple Cloud. To install the Maple Customer Support Updates from the Maple Cloud,

• Click the MapleCloud icon in the upper-right corner of the Maple GUI window and select Packages.
• Find the Maple Customer Support Updates package and click the Install button, the last one under Actions.
• To check for new versions of Maple Customer Support Updates, click the MapleCloud icon and select Updates. If the cloud icon in the Actions column of Maple Customer Support Updates has the word Update beside it, then you can click on it to download a new update.

To make the process of installing and maintaining the Maple Customer Support Updates as smooth as possible, we've also introduced a new Maple library package, SupportTools, with 3 commands, Update, Version, and RemoveUpdates.

Download SupportTools.mw

In Maple 2025.0, the SupportTools package is not installed by default. For the first installation, you can also run the command
PackageTools:-Install(4797495082876928); instead of installing it from the Maple Cloud.

The Maple Customer Support Updates were inspired by and modelled after the existing Physics Updates which many Maple users may be famiilar with already. Going forward, Physics Updates will only contain changes to the Physics package itself. All other library updates will be available via the Maple Customer Support Updates. For compatibility with the pre-existing Physics:-Version command, calling SupportTools:-Version(n) is equivalent to calling SupportTools:-Update(n), and similarly SupportTools:-Version(latest) and SupportTools:-Update(latest) are both equivalent to the single call SupportTools:-Update().

As a university-level math student, I am constantly working through practice problems. An issue I constantly face is that when I get a problem wrong, it can be challenging to find out which line I did wrong. Even if I use Maple Calculator or Maple Learn to get the full steps for a solution, it can be tedious to compare my answer to the steps to see where I went wrong.

This is why Check My Work is one of the most popular features in Maple Learn. Check My Work will check all the lines in your solution and give you feedback showing you exactly where you went wrong. I honestly didn’t know that something like this existed until I started here at Maplesoft, and it is now easy to see why this has been one of our most successful features in Maple Learn.

Students have been loving it, but the only real complaint is that it’s only available in Maple Learn. So, if you were working on paper, you'd either have to retype your work into Maple Learn or take a picture of your steps using Maple Calculator and then access it in Maple Learn. Something I immediately thought was, if I’m already on my phone to take a picture, I’d much rather be able to stay on my phone.

And now you can! Check My Work is now fully available within Maple Calculator!

To use Check My Work, all you need to do is take a picture of your solution to a math problem.

Check My Work will recognize poor handwriting, so there is no need to worry about getting it perfect. After taking the picture, select the Check My Work dropdown in the results screen to see if your solution is correct or where you made a mistake.

Check My Work will go through your solution line-by-line giving you valuable feedback along the way! Additionally, if you make a mistake, Maple Calculator will point out the line with the error and then proceed with checking the remainder of the solution given this context.  

For students, Check My Work is the perfect tool to help you understand and master concepts from class. As a student myself, I’ll for sure be using this feature in my future courses to double-check my work.

What makes Check My Work great for learning a technique is that it doesn’t tell you what mistake you made, but rather where the mistake has been made. This is helpful since as a student you don’t have to worry about the time-consuming task of finding the step with an error, but rather you can focus on the learning aspect of actually figuring out what you did wrong.

Once you have made corrections to your work on paper, take a new picture and repeat the process. You can also make changes to your solution in-app by clicking the “Check my work in editor” button in the bottom right, which runs Check My Work in the editor where you can modify your solution.

No other math tool has a Check My Work feature, and we are very proud to bring this very useful tool to students. By bringing it fully into Maple Calculator, we continue working towards our goal of helping students learn and understand math.

View the GIF below for a brief demonstration of how to use Check My Work!

We hope you enjoy Check My Work in Maple Calculator and let us know what you think!