Some people using the Windows platform have had problems installing MapleCloud packages, including the Maplesoft Physics Updates. This problem does not happen in Macintosh or Linux/Unix, also does not happen with all Windows computers but with some of them, and is not a problem of the MapleCloud packages themselves, but a problem of the installer of packages.
I understand that a solution to this problem will be presented within an upcoming Maple dot release.
Meantime, there is a solution by installing a helper library; after that, MapleCloud packages install without problems in all Windows machines. So whoever is having trouble installing MapleCloud packages in Windows and prefers not to wait until that dot release, instead wants to install this helper library, please email me at email@example.com.
Edgardo S. Cheb-Terrab
Physics, Differential Equations and Mathematical Functions, Maplesoft