Question: Maple Companion App Trouble

"Frame your math" does not work on a new iPhone XS; however, surprisingly, it work just fine on an old iPad (4th gen).

I am logged in. The app has access to the camera. The companion app does allow manual entry of equation to upload to the Maple cloud.

I expect it's something simple--like some sort of permissions setting, but I cannot find it . . .

 

BTW: The error is "The request timed out. Check your Internet connection."

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