Question: Maple 2023 cant calculate anything i math mode?

Since I began to use Maple for teaching back in 2014 (now on 2023 version), the following happens to some students. 

While they are in math mode, the Maple engine suddenly stops being unable to do anything (even 2+2). Only way to solve this is to start a new document or restart Maple. I have seen this issue on both Mac and PC version. 

So my question is what causes this? 

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