cskoog

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7 years, 291 days

MaplePrimes Activity


These are replies submitted by cskoog

To ensure that you are loading the Maple T.A. interface in the proper language, please try the following:

  1. On your computer, open Chrome.
  2. At the top right, click on the 3 dots "Customize and control Chrome" button and then Settings.
  3. At the bottom, click Show advanced settings.
  4. In the "Languages" section, click Language and input settings.
  5. Ensure that you have the “English (United States)”, “English” and “English (Canada)” languages in the list. If a language isn't listed, add it by clicking Add.
  6. Select “English” and on the right panel, click Display Google Chrome in this language.
  7. Click Finished and then go to History.
  8. Click on Clear browsing data.
  9. Check Cookies and other site and plug-in data and select the beginning of time from the dropdown menu.
  10. Fully close and reopen the browser to apply the changes.
  11. Open the Maple TA website and see if it loads properly for you.

 

If you continue to experience problems, please let us know.

@ I managed to find a dusty old copy of Maple 6 (I think it was the first version that came on a CD) and was able to zip up the Windows Standalone version for you. I have posted it on the following server:

  https://liquidmaple.maplesoft.com/link/qPA2IRxLvls6pafuCFixuE

This link is valid until 07/19/2016 and will not be available after that point, so be sure to save it in a safe place. 

 

You will need to extract all of the files in the archive after the download has completed and then run the Setup.exe file to start the installation. Please note that Maple 6 is only officially supported on Windows 95, 98 and 2000, and will likely not run on any newer operating systems.

@rauell Having multiple mserver processes is normal for Maple as each open worksheet will usually spawn one mserver kernel, plus one runs to support the Help system. If everything else is closed and you still have multiple mserver processes showing in the Task Manager, it could be indicative of a crashed Maple kernel that was not cleanly exited/halted. Killing it manually, as you did in this case, could have removed the hung process that was preventing Maple from launching.

 

Hopefully this is just a one-off occurance, but if you continue to experience problems like this, I would suggest contacting the Maplesoft Technical Support ( support@maplesoft.com ) and let them know about this.

Are these users connecting over a remote desktop connection or is this possibly being used inside a virtual machine of some sort?

Could you please provide some hardware specs for the client machine and if you have any additional software like anti-malware or active firewall protection installed?

@casperyc Congratulations!

Please send Maplesoft Technical Support an email linking to this thread. They may be able to hunt down a copy to complete your collection.

@casperyc Please contact Maplesoft Technical Support if you are still having trobule with your installation of the 18.02 patch.

@aazz If a user needs a new installer file, they simply need to contact Maplesoft Technical Support at support@maplesoft.com 

It seems that this is an isolated case as many others have used the Linux upgrade installer successfully. But of course, if anyone else has this problem, we would like to hear about it.

Anyone experiencing a problem with a corrupt installation should contact Maplesoft Technical Support and the Support team will be able to help you resolve the issue.

@aazz This was likely the result of a corrupted installation. After providing the user with a new full Maple 18.02 installer, the problem was solved.

@Axel Vogt If an anti-virus program is preventing Java programs from starting up, the only method to diagnose this would be to temporarily disable the offending program and see if the problem is resolved.

I did specifically mention at the bottom of my reply that the user should turn back on all programs that were disabled after the testing session is complete. The five minutes that an anti-virus program is disabled to perform these tests should not adversely affect the security of the system if all you are doing is launching Maple.

If it is found that the anti-virus program is indeed the cause of the non-start, you should find a way to add the Maple executable file to the anti-virus' allowed programs/whitelist to prevent these issues in the future without compromising your computer's security. Each vendor has their own method for authorizing programs, so I would suggest contacting your respective anti-virus vendor if you are having troubles locating the program exceptions list.

When does this window appear during the setup for you? Immediately after the launch of the installer or once the Maple 18 splash screen has gone away and it has loaded the installer?

Do you have any anti-virus software running? If so, what vendor are you using?

 

@Andreas Madsen This is an issue with Apple's “Java for OS X 2013-004” and "Java for Mac OS X 10.6 Update 16” updates that affects all Java-based programs. You can find an FAQ along with the solution to it here:

    http://www.maplesoft.com/support/faqs/detail.aspx?sid=151345

@Konstantin@ We will have one of our Technical Support team members get in touch with you to discuss this issue.

@acer Maple 11 under Windows 7 seems to be a crapshoot in terms of functionality. Some users are able to open/save files. Others, my current computer included, are not able to get any dialog box that involves the file system to work. I have not seen a reliable way of solving this issue.

With that said, running in compatibility mode for Windows Vista may help in conjunction with the 11.02 upgrade patch which you can download from here:
ftp://public.maplesoft.com/Previous%20Installers/11/Maple1102WindowsUpgrade.exe

Give that a shot and let us know if it works. Again, Maple 11 is unsupported under Windows 7 so we cannot guarantee that this will work.

@acer Maple 11 under Windows 7 seems to be a crapshoot in terms of functionality. Some users are able to open/save files. Others, my current computer included, are not able to get any dialog box that involves the file system to work. I have not seen a reliable way of solving this issue.

With that said, running in compatibility mode for Windows Vista may help in conjunction with the 11.02 upgrade patch which you can download from here:
ftp://public.maplesoft.com/Previous%20Installers/11/Maple1102WindowsUpgrade.exe

Give that a shot and let us know if it works. Again, Maple 11 is unsupported under Windows 7 so we cannot guarantee that this will work.

@Alejandro Jakubi You are correct that Windows XP is likely the best method to test this as I know of one Pentium 4 32-bit XP machine that has all Maple versions from Maple V release 5.1 up to Maple 17 installed on it. The older Maple versions in Linux require certain libraries that modern distributions may not have access to, or are incompatible with other installed libraries. The same goes for Macs as well with the PowerPC/Intel split.

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