Henjue

10 Reputation

2 Badges

7 years, 140 days

MaplePrimes Activity


These are questions asked by Henjue

Hi

I have this problem that my computer crashed during Maple 2016.1 to 2016.2 update.

Now it won't start at all.

I have tried reinstalling Maple several times, tried not updating to 2016.1 and running the program as vesion 2016.0.

I get this error in my eventlog, when I try to run the program.

Name of program errors: javaw.exe, version: 8.0.1020.14, timestamp: 0x576af3f4
Name of the module with error: nvSCPAPI64.dll, version: 7.17.13.7849, timestamp: 0x588218a5
Exception code: 0xc0000409
Displacement by mistake 0x0000000000034b2f
Process ID 0x166c
The program's start time 0x01d279add4515202
Program path: E: \ School Program Files \ Maple 2016 \ jre \ bin \ javaw.exe
Module path: C: \ Program Files (x86) \ NVIDIA Corporation \ 3D Vision \ nvSCPAPI64.dll
Report ID: d52f952d-8fd2-4130-890a-196e6a7bdc92
Full name of the program with the error:
Relatively application ID for program errors:

So as my titel suggests I need help to remove all files associated with Maple so I can install the program anew. It has worked fine for over a year so far. Only stopped working after that crash.

I have even tried installing the older version, Maple 2015 and it doesn't work either, so I am guessing the files which are corrupted aren't removed during a normal uninstall process, and they are shared among the versions of the program.

Thanks in advance :)

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